Complaints

Complaints Resolution Process

If we have not met our obligations, or you have a complaint about the service we provide, please tell us so we can work towards a prompt, thorough and fair resolution.

Recommended first steps

Start with our internal complaints process

Tell us what happened and what outcome you are seeking so we can review it promptly and fairly.

Contact Winning Home Loans first.Email admin@winninghomeloans.com.au with your complaint details.
We acknowledge your complaint.We will acknowledge receipt within 1 business day.
We investigate and escalate if needed.If the complaint cannot be resolved within 5 business days, it will be escalated to the Complaints Officer.

Email your complaint

Internal dispute resolution

Our IDR scheme

We are committed to providing the best possible service. If at any time we have not met our obligations or you have a complaint about our service, please inform us so we can work towards a resolution.

Within 30 calendar days from the date you lodge the complaint with us, we will write to you advising the outcome of the investigation and the reasons for our decision. If more time is required, we will inform you that more time is needed to complete the investigation.

Complaints Officer

Name: Mark Norman

Address: 325 Churchill Ave, Subiaco WA 6008, Australia

Phone: 08 9286 6888

Email: compliance@spfgroup.com.au