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Talk through your goal
Buying, refinancing, building or checking your options starts with a clear picture of what you want the loan to do.
Using a mortgage broker
A broker helps you compare lender options, understand the policy behind the numbers and choose a loan structure that fits your next move.
CompareReview options across lender panels, not just one bank.
ExplainMake rates, fees, loan features and policy easier to understand.
ApplyPrepare documents and help manage the application process.
SettleKeep the loan moving through approval, documents and settlement.
What does a mortgage broker do?
A mortgage broker acts as the link between you and a range of lenders. Instead of walking into one bank and only seeing that bank's policy, a broker looks at your goals, deposit, income, expenses and property plans, then compares lender options that may fit.
- Work through your borrowing position and comfort level.
- Compare loan structures, interest rates, fees and features.
- Explain lender policy in plain English.
- Help prepare the application and supporting documents.
- Guide the process through approval, loan documents and settlement.
How the process usually works.
Every borrower is different, but most broker conversations follow a simple path from goals through to approval.
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Compare lender fit
We look at lender policy, repayments, loan features, fees and practical approval conditions.
3
Move from application to settlement
Once you choose a path, we help package the application and keep the process moving.
Questions worth asking a broker
A good broker conversation should give you clarity, not pressure. These questions can help you understand the recommendation.
Lender choice
- Which lenders are on your panel?
- Are there lenders you cannot access?
- Can you show more than one option?
Costs and features
- What fees apply to this loan?
- What is the comparison rate?
- Do offset, redraw or package benefits matter here?
Recommendation
- Why does this option fit my situation?
- What trade-offs should I know about?
- How does the loan compare over time?
Broker payment
- How are you paid?
- Does payment differ between lenders?
- Will I pay any broker fee directly?
How mortgage brokers are paid
Many mortgage brokers are paid by the lender after a loan settles, so borrowers often do not pay the broker directly. Some brokers may charge a direct fee, but this should be explained clearly before you proceed.
At Winning Home Loans, we explain any relevant fees, commissions and lender costs so you can understand the full picture before making a decision.
If something does not feel right
You should feel comfortable asking questions before signing loan documents. If you are unhappy with advice or service, raise it with the broker or business first so it can be reviewed and responded to.
If a complaint is not resolved, Australian borrowers can contact the Australian Financial Complaints Authority for free, independent dispute resolution.
Reference used for this guide: ASIC MoneySmart: Using a mortgage broker. This page is general information only and does not replace personal credit advice.
Want help comparing lender options?
Book a call and we can talk through what matters for your situation before you apply.